Terms and Conditions


  1. The owner of the BALTIC FAMILY resort is the MONODUO company at the address: ul. Florencka 7a, 71 – 795 Szczecin, NIP 851-222-35-81. These regulations (hereinafter “Regulations”) define the rights and obligations of the owner of the BALTIC FAMILY resort (hereinafter “BALTIC FAMILY”) and the guest (hereinafter “Guest”) in in connection with the Guest’s stay at the BALTIC FAMILY resort in Mielno at the address: ul. Brzechwy 4, 76 – 032 Mielno.
  2. The initial reservation should be confirmed by paying the amount of the advance payment to the given account within 3 days. Lack of payment within the above-mentioned period results in the cancellation of the initial reservation. Upon the Guest’s payment of the down payment in the amount of 40% of the value of the stay, the house is booked for the Guest and persons indicated by him, and an agreement is concluded between the parties, on the basis of which BALTIC FAMILY undertakes to make available to the Guest for a fee specified in the booking system and confirmed by the employee and persons indicated by the house and enable the use of all amenities provided for guests.
  3. Upon signing the Regulations, the Guest will indicate the persons who will live with him in the house during the stay.
  4. Making a reservation is tantamount to accepting the provisions of these Regulations and the privacy policy available on our website www.balticfamily.pl.
  5. The tourist tax included in the fee for staying at the resort, as specified above, is charged in accordance with the Resolution of the Mielno City Council. The cost of utilities (water, sewage, electricity) is also added, related to electricity consumption and calculated at the rate of PLN 2 / kWh , which is settled after the stay according to the meter reading. A final cleaning fee of PLN 199 is added to each stay.
  6. The cost of the stay includes: accommodation with the possibility of using all the equipment of the cottage and the barbecue area, as well as on the terms set out in the attachments to these regulations: common room (also known as ” kids club “), swimming pool (in season), playground and recreational equipment rental. The Regulations referred to in the preceding sentence constitute an integral part of these Regulations and will be made available to the Guest for familiarization with the Regulations. By signing these regulations, the Guest confirms having read and accepted the content of the regulations indicated in the preceding sentence and the privacy policy available on the website www.balticfamily.pl.
  7. The remaining amount for the stay is paid by the Guest before handing over the keys to the house. The payment may be made in cash or by transfer to BALTIC FAMILY’s bank account number 86 1050 1559 1000 0097 0948 8408, however, when paying by bank transfer, the moment of crediting BALTIC FAMILY’s bank account is deemed to be the moment of payment. To secure any claims of BALTIC FAMILY against the Guest, including in particular claims for damages resulting from damage to BALTIC FAMILY’s property, a refundable deposit of PLN 100 is charged for the period of stay for the guest and each person indicated by him occupying the house, regardless of their age. The deposit is payable upon handing over the keys and returned upon check-out, subject to the preceding sentence.
  8. The contract is terminated without the need to submit any additional statements by the parties, if the entire amount is not paid by the end of the day of commencement of the stay. In the situation described in the preceding sentence, the deposit paid is retained by BALTIC FAMILY.
  9. BALTIC FAMILY is entitled to suspend the Guest’s admission to use the resort until the stay is fully settled by paying the full fee for the stay
  10. In the event of a change in the booking date by the Landlord or a complete cancellation of the stay, the down payment is not refundable. The amount for the unused period in the event of shortening the period of stay in the center is also not refundable.
  11. The basis for the Guest’s check-in is the presentation of a photo ID. In the event of refusal to present the document, BALTIC FAMILY has the right to refuse to check-in and to cancel the reservation without the obligation to return the advance payment. In order to assign a specific parking space to the Guest’s house, BALTIC FAMILY also collects the registration number of the Guest’s car.
  12. The hotel day starts at 16:00 on the day of arrival and ends at 10:00 on the day of departure. Check-in after hours Check-in after 20:00 is associated with the obligation to pay an additional fee of PLN 100.
  13. Quiet time is valid from 22:00 to 7:00.
  14. Staying at the resort or leaving your belongings after 10:00 am on the check-out day without prior agreement with BALTIC FAMILY is treated as an extension of stay, and BALTIC FAMILY has the right to charge for the next day according to the current price list.
  15. The guest is obliged to inform BALTIC FAMILY at least one day before arrival about the planned time of arrival at the resort.
  16. It is possible to extend the stay, but only in the absence of previous reservations of the cottage by other guests.
  17. All communal areas of the resort are under constant surveillance.
  18. There is a fenced car park on the premises of the Centre, and each cottage has 1 free parking space. Parking is not coupled. The drivers are responsible for any consequences of violating the traffic rules in the resort.
  19. Persons who have not been indicated by the Guest in accordance with sec. They may stay in the resort only after prior notification of this fact to a representative of BALTIC FAMILY and from 7:00 to 22:00. Such a person may stay in the resort after 10:00 p.m. until 10 a.m. the next day, at the Guest’s request, after reporting this fact, with the consent of BALTIC FAMILY and after paying the fee set at the reception desk.
  20. In the event of exceeding the declared number of people using the house in violation of the Regulations, BALTIC FAMILY reserves the right to terminate the contract with immediate effect in any form without the need to return the fee. Notwithstanding the above, BALTIC FAMILY is entitled to charge a contractual penalty in the amount of PLN 300/day for each person over the declared number of registered guests.
  21. Children and teenagers under the age of 18 are allowed to stay in the resort only under the care of adults. Children under the age of 18 should be on the premises under the constant supervision of legal guardians. Guardians are responsible for any damage caused by their charges.
  22. Comments on damage or destruction of the house should be reported to the representative of BALTIC FAMILY immediately after receiving the keys, no later than within an hour from that moment. No comments from the Guest within the aforementioned period shall be considered as no objections to the condition of the house.
  23. The Lessor is responsible for any damage to the property of BALTIC FAMILY during his stay and agrees that all repair costs and supplementing the equipment will be made at his expense. The guest is also responsible for any damage to BALTIC FAMILY’s property caused by persons indicated by him, which does not preclude BALTIC FAMILY from pursuing claims directly from these persons.
  24. Smoking and frying fish are strictly prohibited in the cottages under the penalty of PLN 1,000 for each violation. Due to the requirements of fire protection, it is not allowed to use any devices or devices powered by electricity or gas in the cottages, which are not the equipment of the cottage and may cause a fire hazard, such as: electric heaters, heaters, gas burners, grills, etc. There is a fire extinguisher in the cottage which should be used in case of fire and immediately inform the representative of BALTIC FAMILY about this event. There is an absolute ban on launching any fireworks on the premises of the resort.
  25. For safety reasons, a guest leaving the house should turn off the light, turn off the taps and lock the windows and doors each time.
  26. There is a total ban on using open fire, charcoal and gas grills in the Center, with the exception of the place designated for this purpose (Grill Zone) and own sound system, including external loudspeakers.
  27. In the event of technical faults, the Guest is asked to report them to a representative of BALTIC FAMILY as soon as possible, which will enable appropriate reaction and repair.
  28. Subject to different provisions of individual regulations, the use of the resort’s facilities is possible on the terms set out in the relevant regulations and from 10:00 to 22:00.
  29. BALTIC FAMILY is not liable for material and non-material damage caused by the actions and omissions of other guests of the resort, including as a result of theft and for lost items.
  30. BALTIC FAMILY is not responsible for interruptions in the supply of utilities caused by force majeure.
  31. It is forbidden to disturb the peace in the resort, e.g. to perform or play loud music without the consent of a BALTIC FAMILY representative, and to behave generally considered indecent. The behavior of guests and people using the resort’s services should not disturb the peaceful stay of other guests. BALTIC FAMILY has the right to refuse further provision of services to a person who violates the rules set out in this paragraph.
  32. A fee of PLN 90 is charged for a lost key.
  33. In the case of accommodation with a dog, it is forbidden for the dog to climb on the furniture and stay alone in the house. The owner of the dog is financially responsible for any damage caused by the animal, and is also obliged to keep it in the house or on the terrace, and make sure that his dog does not disturb the rest of others guests, to take him outside the resort, and to remove any impurities left by him.
  34. BALTIC FAMILY is not responsible for the lack of availability of attractions presented in the resort’s offer caused by restrictions of the authorities regarding public places, including common rooms, swimming pools and playgrounds
  35. The Regulations with attachments, as made available in publicly accessible places in the resort, are binding for every person using the resort and its amenities. The person signing the Regulations confirms that he has read the Regulations along with attachments and accepts their content and consents to the processing of personal data on the terms set out in Annex 5. The Guest is obliged to familiarize the persons indicated by him living with him in the house with the content of the Regulations and its attachments.
  36. In matters not covered by the Regulations, the provisions of the Act of 23 April 1964. Civil Code (U.2020.1740, i.e. ) and other generally applicable regulations in the Republic of Poland shall apply.
  37. The request for an invoice must be submitted before making a reservation and paying the deposit, under pain of refusal to issue an invoice.
  38. Complaints can be submitted by e-mail to info@balticfamily.pl. Baltic Family reserves the right to consider the complaint within 30 days.
  39. An integral part of the Regulations are the following attachments available at the resort:
  • Regulations of the swimming pool of the BALTIC FAMILY resort,
  • Regulations of the playground of the BALTIC FAMILY resort,
  • Regulations of the recreational equipment rental of the BALTIC FAMILY resort,
  • Regulations of the common room ( kids club ) of the BALTIC FAMILY resort,
  • Information on the processing of personal data


1. A playground for children is a tricky area for fun and rest. Playground elements are intended for children from 3 to 14 years old.
3. Children in the playground should only be looked after by adults who are fully responsible for them.
4. Persons staying on the playground are obliged to maintain order.
5. Play equipment must be used for its intended purpose.
6. It is forbidden to: twist on chains, jump from a swing, stand on the seat.
7. Do not run between the swingers and approach the swingers.
8. Swing to a safe height, being especially careful.
9. Sliding on shoes is prohibited.
10. Team games and cycling are prohibited near play equipment.
11. It is forbidden to climb on the upper elements of the play equipment structure, especially the swings, roofs of houses.
12. It is forbidden to use swings for more than one child in one place.
13. The playground is prohibited: – littering the area, – destroying and damaging vegetation, – devastating playground equipment and fences, – disturbing peace and public order, – burning fires and the use of pyrotechnic materials and harmful chemicals, – entering animals – consuming alcoholic beverages or other intoxicants, – staying drunk and smoking.
14. Persons destroying playground equipment and devices or their legal guardians are financially responsible. Any damage to devices or destruction should be immediately reported to the Baltic Family Reception.
15. Persons who violate public order or the provisions of these Regulations will be removed from the playground and the BALTIC FAMILY Center.


1. The pool is available to guests using the BALTIC FAMILY hotel services in accordance with these regulations and the BALTIC FAMILY regulations.
2. It is considered that using the BALTIC FAMILY swimming pool is tantamount to reading and accepting the provisions of these regulations and regulations.
3. Admission to the swimming pool is only possible in the generally accepted swimsuit, i.e. women’s one-piece or two-piece swimsuit without straps, men’s swimsuits
adhering to the body without pockets and straps.
4. In the House, leave devices that can be damaged (cells, watches, etc.) and elements with sharp edges that can pose a threat (jewelry).
It is recommended to leave valuable items in the deposit box at the reception. BALTIC FAMILY is not responsible for lost or stolen items.
5. Before using the swimming pool complex, thoroughly wash the body in the shower and disinfect the feet.
6. After each use of the toilet, a thorough body wash is required in the shower located in your house. 8. It is forbidden to bring food, drinks and sharp and dangerous elements, in particular glass, to the swimming pool complex.
(including cosmetics in glass containers).
7. Children under 18 years of age are not allowed to use the swimming pool complex without adult supervision. 7a. Children under 3 years of age can use the pool only in special diaper pants.
7b. Disabled persons with wheelchairs may use the pool only with a guardian.
7c. The pool cannot be used by people who:
– they are under the influence of alcohol or intoxicants – they are in poor health, which may pose a threat to them or others – they suffer from diseases of the upper respiratory tract or have difficulty breathing – they have unhealed wounds or skin diseases e.g. mycosis, lichens – they suffer from epilepsy or infectious diseases – are allergic to disinfectants – suffer from diseases associated with cardiovascular failure
– have excretory system problems.
8. People who are in poor health, have poor fitness and feel poor, and pregnant women should use the pool and its facilities with particular
caution. BALTIC FAMILY is not responsible for the consequences caused by the use of the pool by these people.
9. It is strictly prohibited to:
– running – jumping into the water – eating food and chewing gum – causing false alarms – leaving children unattended.
10. In the case of organized groups, the group leader is responsible for the effects of the Participants’ behavior.
11. A person who intentionally or involuntarily contaminated a pool will be charged for the costs of changing the pool water. In the case of children, responsibility is borne
12. Staff may temporarily limit access to the pool due to the number of people staying in it.
13. Each participant is required to read the contraindications to play in water. 26. Persons who do not comply with the class rules and pool rules will be removed from the pool area.
In disputable matters, the BALTIC FAMILY General Regulations shall apply.


1. Bicycles are the property of the BALTIC FAMILY Center.
2. Persons staying in the cottage together with a registered person may use the bicycle rental only
with the permission of the person signing these regulations, who bears full financial responsibility.
3. To rent a bike, the following conditions must be met:
a. provide a valid photo ID upon check-in
b. sign these regulations, accept its contents and take over the bike. By renting a bike, I accept its technical condition, and is obliged to report any defects before renting.
C. a person under 18 years of age may rent a bike only with the consent of an adult authorized to take care of minors who takes full responsibility for the rented bike and the person using it.
d. the person renting a bike may not be under the influence of alcohol or other intoxicants, psychotropic substances or substitutes
within the meaning of the provisions on counteracting drug addiction; other drugs that by definition prohibit or recommend that you refrain from driving
4. The Borrower undertakes to:
a. using the bicycle and its equipment as intended,
b. returning the bike to the place of rent, i.e. the BALTIC FAMILY Center with equipment, technically sound undamaged, on the date consistent with the declared return time.
C. compliance with the ban on renting a bike to third parties.
d. immediately report problems related to the use of the bicycle to an employee of the Center and return the bike to the Center in the event of a bicycle defect of any kind.
e. not carrying out any repairs, modifications or replacements of parts on a rented bike on your own. f. cover the costs of repairing a damaged bike or its equipment resulting from the fault of the borrower.
g. to cover the costs of buying a new bike in the event of total destruction of the rented bike.
5. In the event of loss of a rented bike or its equipment as a result of circumstances for which the borrower is responsible in this theft
or loss, the borrower is obliged to reimburse the equivalent of the cost of the bike and its equipment
(based on market prices prevailing on the day the fact was confirmed).
6. The Lessee agrees to cover all damages and penalties related to the use of the bike arising from
from non-compliance with applicable law in Poland, including those arising from the Road Traffic Code.
7. Full liability for accidents, all damages arising during the use of a rented bike shall be borne by the Lessee. Borrower being
a participant in road traffic is obliged to follow the rules of road use and does so only at his own risk. The User waives all claims against the BALTIC FAMILY Center arising from accidents, damages or injuries sustained in the period
use of rented bicycles.
8. The Lessee is solely responsible for any damage caused to third parties related to the use of rented bikes.
9. If the bike is not returned by 23:00 on the day of return, the Lessee’s data will be forwarded to the police with information on the probability of committing
criminal offense by the Lessee.
10. If an employee of the Center finds the customer unreliable, he may refuse to rent a bike without giving a reason.
11. The Borrower undertakes to comply with the provisions of the Regulations, in particular to pay the fees arising from the rental regulations to the Baltic Family Center and to use the bicycle in accordance with the regulations. The regulations have been in force since 14/04/2020
12. In matters not covered by these Regulations, the provisions of the Civil Code shall apply.
13. The Parties declare amicable settlement of disputes. In the event of disagreement, disputes will be considered by the court competent for the seat of the Lessee.